Reference

Open Your Account Under Clear Terms

These terms define the rules that govern your account on mimin slot — from how deposits via DANA, OVO, GoPay and QRIS are processed to how we handle…

Akun & AksesPembayaran DANA, OVO, GoPay, QRISHak PenggunaPenangguhan AkunYurisdiksi & Hukum Lokal
mimin slot Open Your Account Under Clear Terms
HUBUNGI TIM KAMI

Explore Your Policy Support Channels

If you have questions about any clause in these terms — eligibility, account suspension, or how a specific payment rule applies to you — our support team is reachable around the clock. Queries from Yogyakarta and every other region in Indonesia receive responses in the same queue with no regional delay. Choose the channel that works for you.

Team online

Live Chat

Available 24 hours a day, 7 days a week through your account dashboard. Average first-response time under 3 minutes for terms-related queries on working days.

Email Support

Send detailed questions about account conditions or policy clauses to our support address. We aim to respond within 12 hours; complex account reviews may take up to 24 hours.

WhatsApp

Reach an agent via our official WhatsApp line for quick clarifications on deposit terms, withdrawal holds or account-access rules during our active support window.

KEAMANAN AKUN ANDA

Switch On Account Security at Every Step

Our obligation under these terms covers more than just payment rules. We store your personal data using encrypted servers, retain transaction logs for a minimum of 12 months, and give you the…

Data Enkripsi

All personal and financial data you submit is encrypted in transit and at rest. Our server configuration follows current industry-standard protocols to keep your account details protected at all times.

Retensi Data

Transaction records and account activity logs are retained for a minimum of 12 months after your last activity. You may request a copy of your data through live chat or email at any time.

Kebijakan Cookie

We use session cookies to keep your account logged in and analytics cookies to improve page performance. You can manage cookie preferences from the settings menu within your browser at any point.

Verifikasi Identitas

Account withdrawal verification requires a one-time identity check. Upload your national ID through the account panel; the review takes under 24 hours on working days before your first withdrawal clears.

Permintaan Perubahan

To request changes to your registered email, phone number or payment account, contact support via live chat. We confirm all changes by sending a verification code to your existing registered contact.

Penghapusan Akun

You may request permanent account closure at any time by contacting support. Pending balances are settled within 3 working days before the account is removed from our system per our retention policy.

Switch Through the Most-Asked Terms Questions

The questions below cover the clauses Indonesia users ask about most when they open a new account or encounter a restriction. Each answer reflects the current version of these terms; if you need a clause-specific answer, our live chat team can point you to the exact section.

No. You accept the terms once when you open your account. If we update any clause materially, we notify you by email or in-app alert before the change takes effect, and continued use means acceptance.

We review violations on a case-by-case basis. Minor breaches may result in a temporary hold on withdrawals; serious or repeated breaches can lead to permanent closure. We email you at your registered address with the reason and any appeal steps available.

No. These terms permit one account per individual. Operating more than one account from the same device or payment detail — whether through DANA, OVO, GoPay or QRIS — is a breach that may result in both accounts being suspended.

Submit a written request through live chat or email. We compile your data summary — transaction logs, login history and registered details — and deliver it within 5 working days to your registered email address.

Access to and use of this platform depends on local law. Where local law permits, these terms are interpreted in line with applicable Indonesian regulations. Questions about jurisdiction-specific access should be directed to our support team.

Contact support within 48 hours of the transaction with your deposit reference number. Our team checks the payment-rail log and reconciles the discrepancy; most DANA and QRIS queries are resolved within one working day.

Yes. Email our support team within 7 days of the suspension notice with your account ID and a brief explanation. We review appeals within 3 working days and respond to your registered email with a final decision.