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How mimin slot Handles Your Personal Data

At mimin slot, your personal data — from account registration details to payment records tied to DANA, OVO, GoPay and QRIS transactions — is handled with clear, documented…

Data collected only for account operationDANA, OVO, GoPay & QRIS transaction records securedYour right to request data access or deletionContact our privacy team within 24 hoursIndonesia-region data handling applies
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mimin slot How mimin slot Handles Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to update your account details, or need to submit a data-deletion request, our privacy support team is reachable around the clock. Whether you are based in Yogyakarta or anywhere else in Indonesia, the same contact paths apply — no regional restrictions on getting answers about your own data. We aim to respond to all privacy-related enquiries within one business day.

Team online

Live Chat

Our live chat window is open 24 hours a day, seven days a week. Start a session directly from your account dashboard to submit a data-access or correction request and receive a case reference number immediately.

Email Privacy Team

Send a detailed request to our dedicated privacy email address found in your account settings. We aim to acknowledge all email queries within four business hours and resolve them within one business day.

In-Account Request Form

Log in, go to Account Settings, then select Privacy Requests. Fill in the form to specify whether you want to view, correct or delete your data. Each submission generates a tracking ID so you can follow progress.

DATA SECURITY PRACTICES

Browse How We Protect Your Account Data

Every layer of data handling at mimin slot — from the moment you enter your account credentials to the point a DANA withdrawal is confirmed — follows documented security and retention procedures.

Encrypted Data Storage

All personal data, including payment method references for DANA, OVO, GoPay and QRIS, is stored using AES-256 encryption on servers with access controls. Only authorised personnel can query stored records, and all access is logged and audited.

Cookie Policy Transparency

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the platform. You can review and adjust cookie preferences from the cookie settings panel in your browser at any time without affecting your account access.

Account Security Controls

Your account is protected by password hashing and optional two-step verification via a one-time code sent to your registered phone number. We recommend enabling two-step verification immediately after opening your account to strengthen your login security.

Data Retention Schedule

Active account data is retained for the duration of your account. If you close your account, transaction records required for regulatory compliance are kept for the legally mandated period; all other personal data is deleted within 30 days of your request, where local law permits.

Third-Party Data Sharing

We share your data only with certified payment processors (such as the QRIS and GoPay gateway partners) and licensed fraud-prevention services. We do not share, rent or sell your personal data to advertisers or unrelated third parties under any circumstances.

Your Right to Request Changes

You may request to view, correct or delete your personal data at any time using the in-account Privacy Request form or via live chat. We will confirm receipt within four business hours and complete the action within one business day where technically feasible.

Open Questions About Your Data Rights

The questions below cover what we hear most often from account holders about how mimin slot manages personal data, cookies and payment records. If your question is not listed here, reach our privacy team via live chat — available every day, all day.

We collect your name, email address, phone number, date of birth and device information. Once you link a payment method such as DANA or OVO, we also store a masked reference token for that wallet — never the full account credentials.

Payment references are encrypted using AES-256 and processed exclusively through certified gateway partners. We never store your raw wallet PIN or full account number — only a masked token that confirms the payment method is verified to your account.

Yes. Log in and go to Account Settings, then select Privacy Requests and choose the data-access option. We will compile and deliver a full copy of your stored data to your registered email address within one business day.

Submit a deletion request via the in-account Privacy Request form or start a live chat session. We delete all non-regulatory data within 30 days. Transaction records required by applicable rules are retained for the legally mandated period, as deletion depends on local law.

We use session cookies for login continuity and analytics cookies to understand page usage. You can disable non-essential cookies at any time from your browser's cookie settings panel — this does not affect your ability to log in or make transactions.

Contact our privacy team immediately via live chat, which is open 24 hours a day, seven days a week, or send a detailed message to the privacy email listed in your account settings. We escalate all suspected data-misuse cases to our security team within two business hours.

The same policy text applies across all regions of Indonesia. However, specific data-retention obligations and deletion rights depend on local law, so the exact timeline for fulfilling a request may vary based on the applicable regional regulation at the time of your request.

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