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How we protect your account and data

We run mimin slot for you — that means your account security, deposit safety and personal information matter first.

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mimin slot How we protect your account and data
REACH OUR TEAM

Contact us about legal and account matters

Team online

Live Chat

Available 24/7 in English for account questions, withdrawal issues or legal inquiries. Open the chat widget in the lobby footer to start — response time is usually under 2 minutes during peak hours.

Email Support

Send detailed legal or data-handling questions to our support inbox. We reply within 4 business hours. Use the email link in your account Settings under Help to ensure your query reaches the right team.

Account Settings

Review your personal data, payment methods and legal preferences directly in Settings. You can update your email, phone or payment details, and request a data export or account closure from the Privacy section.

DATA AND SECURITY

How we handle your information

Personal Data Collection

We collect your name, email, phone, payment details and device data only to set up and maintain your account. We do not sell or share your data with third parties outside payment processors. Your details are encrypted in transit and at rest on our servers.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to track site performance and fraud patterns. You can disable non-essential cookies in your browser settings without losing account access. Marketing cookies are opt-in only — we do not track you off-site without permission.

Withdrawal Verification

Every withdrawal request triggers a verification check — we confirm your identity and the destination payment method match your account. Transfers via DANA, OVO, GoPay and QRIS usually clear within 5–15 minutes. Bank transfers may take 1–2 hours depending on your bank.

Data Retention

We keep your account data for as long as your account is active, plus 3 years after closure for legal and tax compliance. You may request deletion of non-mandatory fields (e.g. device history) at any time through Settings or by emailing support.

Account Security

Your password is hashed and never stored in plain text. We recommend a strong, unique password — at least 12 characters with numbers, symbols and mixed case. Enable two-factor authentication in Settings for extra protection on high-value withdrawals.

Contact and Rights

You have the right to access, correct or delete your personal data. To exercise these rights, submit a request via the Privacy form in Settings or email support directly. We will respond within 14 days and provide a data export in a standard format if requested.

Legal and privacy questions

Your account will be paused and you will not be able to deposit or withdraw. We will notify you by email 30 days before the change takes effect. You may request a full withdrawal of your balance during the notice period. After 90 days of inactivity, we retain your account data but do not allow new logins until your eligibility is restored.

Go to Settings > Privacy > Request Data Export. We will prepare a file containing your name, email, phone, payment history, game history and device logs in CSV format. The export usually arrives in your email within 5 business days. You can download it directly or request it again in Settings.

Yes. Your deposit is held in escrow by our payment processor until it clears into your account wallet. If a transfer fails, your money is returned to your original payment method within 2–3 business days. Check your transaction history in the Wallet section to see the status of any pending deposit.

You can opt out of marketing analytics in Settings > Privacy. However, we must use your data for fraud detection, account verification and legal compliance — these uses cannot be disabled. Opting out of analytics does not affect your gameplay or withdrawal speed.

You can request closure in Settings > Account > Close Account. We will verify your identity and process any outstanding balance as a withdrawal to your registered payment method within 5 business days. Your data will be retained for 3 years per tax and legal requirements, then deleted unless you request earlier removal.

No. Game studios (e.g. the providers behind Baccarat, Prosperity Lion, Aviator) receive only your session ID and game play signals in real time — they do not see your name, email, payment details or account balance. Affiliate partners see only aggregate gameplay stats, never personal information.

Contact live chat or email support immediately if you spot suspicious activity. We will freeze your account and launch an investigation within 2 hours. If an unauthorized withdrawal is confirmed, we will reverse it within 24 hours and credit your account. Enable two-factor authentication now to prevent future incidents.

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